Amazon & omnichannel agency for established brands

Not by reporting them, unfortunately — Amazon won't enforce your pricing for you, because selling your genuine product cheaply isn't against their rules. It comes off the contract side instead: a proper pricing policy, dealer agreements, figuring out which real company is behind each storefront, and then cutting off whoever is supplying them. That last part is usually where it actually gets solved.

Almost always from someone you sold to. Usually it's a distributor quietly reselling out the back, a retail account dumping overstock, a dealer you terminated clearing what's left, or somebody buying up your own promotional pricing and flipping it. Buying a few units and tracing the lot codes normally narrows it to a specific source within a few weeks.

A unilateral minimum advertised price policy is well-established practice in the US, and choosing to stop selling to a dealer who ignores it is generally permitted. Brands get into trouble when they start negotiating prices with resellers or coordinating between them. We write the policy to stay on the right side of that line and work alongside your attorney — we're operators, not lawyers, and we'll say so every time it matters.

The free scan comes back in about two business days. Listings usually improve within the first month. First sellers typically come off around week six. Real price recovery generally shows up in months three to six, because the accounts already holding your product have to sell through it first. If you need something by a specific date — a diligence deadline, a peak season — tell us on the call and we'll be straight about whether it's possible.

No setup fee and no monthly retainer. We're paid a share of the revenue on the channels we manage, the same rate for every client, and never a percentage of your ad spend. We only do well when your channel does. We'll walk through the details on the first call, or read how we get paid.

Not to start. The free scan runs on public information. Once we're working together, we ask for limited user access so listing fixes don't sit waiting on your team, scoped to only what the work needs. We never need your actual account credentials.

It's the opposite. What upsets a retail buyer is opening the app in a review meeting and finding your product well under their shelf price. Holding a consistent price online is the single thing that makes your marketplace business defensible to your biggest retail partners rather than a threat to them.

A named pod, not a shared queue. Every account gets the same small group, and most of our specialists have been with us four years or more. The person handling your listings in month nine is the one who learned your catalog in month one. Troy Marchand and David Ledbetter stay on the account: David leads the first call and the strategy, and you can reach either of us directly. Most of our specialist team is based in the Philippines. We'd rather you hear that from us now than notice it in month three. Ask us on the call who'd be on your pod and what hours they cover.

Fair question, and the most common one we get. Three practical differences. We don't charge a retainer, so we don't get paid for showing up; we get paid when your channel grows. We never take a cut of ad spend, so we don't benefit from spending more of your money. And the reporting ties to your real costs, so you can check our work. We'll also give you references you can call directly.

Two ways. Directly, recovered price and less wasted ad spend both land in margin, and margin is what gets multiplied. Indirectly, an uncontrolled channel is something a buyer's team finds and discounts for — or holds back in an earnout. Having two years of documented pricing and enforcement history takes that argument off the table before it starts.